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Privacy Policy

Updated January 30th, 2026.

At Cloud9 Parties, we value the trust of our clients and visitors. Protecting your privacy and personal information is important to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, make bookings, or interact with us for our soft-play experiences, balloon packages, and event services.

Information We Collect

When you interact with Cloud9 Parties, we may collect the following types of information:​

a. Personal Information:

  • Name, email address, phone number, and mailing address

  • Children’s names and ages (for event planning purposes)

  • Payment information (processed securely via our payment provider)​

b. Non-Personal Information:

  • Website usage data, such as pages visited, date and time of visits, and browser type

  • Device information, IP address, and geographic location​

c. Voluntary Information:

  • Feedback, survey responses, or other information you choose to provide

How We Use Your Information

We use the information we collect to:​

  • Process event bookings, rentals, and purchases

  • Communicate with you regarding your event, order updates, or inquiries

  • Provide customer support and respond to questions or requests

  • Improve our services, website, and user experience

  • Share occasional promotions, newsletters, and marketing materials (with your consent)

Sharing Your Information

Cloud9 Parties does not sell or rent your personal information. We may share your information with trusted third parties only as necessary to:​

  • Facilitate event services (e.g., payment processors, delivery services)

  • Comply with legal obligations or respond to legal requests

  • Protect our rights, safety, or property, as well as that of our clients

​We ensure that any third-party service providers maintain confidentiality and security of your information.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

  • Enhance website functionality

  • Analyze website traffic and usage

  • Customize content for visitors

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Security of Your Information

We implement reasonable physical, technical, and administrative safeguards to protect your personal information. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

  • Marketing Preferences: You may opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

  • Access and Updates: You can request access to, correction of, or deletion of your personal information by contacting us at cloud9partiesny@gmail.com.

Children's Privacy

Cloud9 Parties is committed to creating a safe experience for children. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information about a child without permission, please contact us to request deletion.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will indicate the most recent update. Continued use of our services constitutes acceptance of any changes.

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